Customer Service Cover Letter Example

Do you want to be Customer Service Representative? Indeed, it is a very cool job. As professional Customer Service Representative you absolutely know your duties. Yet, what if you are a fresh graduate who just want to apply job for Customer Service position and not know a single thing about the duties. Well, one of the most important positions in a company is a Customer Service. You have to be able to answering product and service question; suggesting information about the company products and services to them. The other hand, you should also open customer accounts, maintain the customer record. You should make a good record for each the customer the company have and updating it. Without a professional Customer Service Representative, the company may not able to have a lot of customers. Now, see how important this position for the company.
Anyway, to apply some jobs, you do need to apply your applicant. Usually, it is about your cover letter and resume. It will help the company to consider your capability whether it is great enough for the company or not. Well, let start to have a good cover letter. Before you start to write your cover letter for Customer Service position, what the important point you should include? This following point may open your creativity to make a better customer service:

  1. Your contact information must be completed, such as your name, address, phone number, email address, etc.
  2. Good salutation. If you know to whom the applicant should be aimed, you can follow your greeting with the name of that person. Yet, when you do not know it even after you ask to the company, then you can write it as hiring manager or from human resource development.
  3. The body of the paragraph should show your skills and experience. Of course you should add some support paragraph. In this part you will tell the hiring manager about how sure you are with what the company looks for.
  4. The closing paragraph will about the summary of your skill, how you would like to solve the company’s problems and contribute to the company success.
  5. You can end the company with simple dictions such as ‘sincerely’ or ‘best regards’.
The other important point is to have good type writing including your grammar and diction. Make sure you do not make some mistake. Your cover letter is the first impression about you, so make it as great as you can. Finally, let see this simple example about Customer Service Representative cover letter:
Alice Matthew
12 Delight St | Sometwon 123090 | (001) 987-0988 | alice.matthew@xmail.com
June 13, 2015

Ms. Rene Wendy
Human Resources Development
ABC Insurance
67 Seabeaches Ave.
Anywhere, CR 123000

Dear Ms. Rene Wendy,

I write in response to your ad seeking a Customer Service Representative at ABC Insurance. As a highly competent Customer Service Representative, I would bring a dedicated, reliable, and driven attitude to this role.

In my current position, I maintain an exceeding functional work environment while delivering exceptional customer service for Hikers Insurance. I have a knack for problem solving and work well independently and with little oversight. I respond to request from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects.

Additionally, I am adept at:

§ Consulting with customers to evaluate their needs, determine best, and suggest additional services that may be of interest.

§ Exceeding quotes for calls taken, upgrades processed, and applications completed.

§ Maintaining up to date knowledge of services procedures, and regulations to ensure accurate and effective service.

§ Cross-training in order to assist other departments or in other roles as needed.

I am a self-starter and excel at handing customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at ABC Insurance, I hope to bring first-rate customer service to your clients and support your business goals.

My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail.

Thank you for your time and consideration.

Sincerely,

Alice Matthew

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